Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@dubybylara.com.

Please note:
Customized and personalized items are final sale and cannot be returned unless they arrive damaged, defective, or incorrect.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Items sent back without contacting us first will not be accepted.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Custom products, personalized items, sale items, gift cards, and certain personal-use items cannot be returned.

Exchanges

The fastest way to receive a replacement item is to contact us regarding the issue and place a new order once the return is approved.

European Union 14 day cooling off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days in accordance with applicable laws.

Refunds

We will notify you once we’ve received and inspected your return request and let you know whether the refund was approved. Approved refunds will be processed to the original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, contact us at hello@dubybylara.com.