FAQ

Frequently Asked Questions

How long does shipping take?
Most orders are produced within 2–7 business days before shipping. Delivery times depend on destination and carrier.

Can I personalize my order?
Yes, many products can be customized with names, dates, team details, or custom text. Please review product descriptions carefully.

Do you accept returns?
We accept returns within 14 days for eligible items. Personalized or custom-made items are final sale unless they arrive damaged or incorrect.

What if my item arrives damaged?
Please contact us at hello@dubybylara.com with photos of the issue and your order number so we can help.

How can I contact you?
You can reach us anytime at hello@dubybylara.com.